Terms and Conditions
1. Order Confirmation
All orders will be confirmed via call or message by our sales team before processing.
2. Pricing Policy
Prices listed on the website are subject to change without prior notice based on market trends, stock availability, or promotional offers.
3. Payment Methods
Customers can pay through eSewa, Khalti, IME, fonepay, bank transfers, or cash collection services (in special cases). Payment details will be provided after order confirmation.
4. Shipping and Delivery
Orders are typically dispatched within 1-2 working days. Pre-booked items will be dispatched within 2-3 working days after we receive the product.
5. Delivery Timelines
While we strive for timely delivery, delays may occur due to holidays, natural calamities, or third-party logistics issues.
6. Return and Exchange
Products can only be exchanged if they are damaged, defective, incorrect, or incomplete. Customers must inform us within 24 hours of receiving the product.
7. Exchange Charges
The first exchange is free of shipping charges. Additional exchanges will incur delivery fees based on the product's weight.
8. No Refund Policy
Refunds are not offered under any circumstances, including cases of change of mind. Exchanges are subject to our return policy guidelines.
9. Product Accuracy
We strive to ensure all product descriptions and images are accurate. However, slight variations in color or design may occur due to manufacturing or display settings.
10. Customer Responsibility
It is the customer's responsibility to provide accurate contact details, delivery addresses, and payment information to ensure smooth transactions and delivery.
11. Cancellation Policy
Orders can only be canceled within a few hours of placement. Once the order is processed or dispatched, cancellations will not be accepted.
12. Inspection on Delivery
For COD (Cash on Delivery) orders, customers are encouraged to inspect the product upon delivery. If the product is defective or incorrect, it can be rejected on the spot.
13. Product Availability
All products are subject to availability. In case of stock unavailability, customers will be notified, and alternatives may be suggested.
14. Warranty and Guarantees
Sisusansar does not provide warranties on products unless explicitly mentioned in the product description.
15. Dispute Resolution
Any disputes arising from purchases will be resolved amicably.